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KCC Buy With Confidence Results

We have been KCC Buy With Confidence, Trading Standards Approved since August 2010. We have just received our first results from KCC customer feedback forms returned to the scheme. Results are from 1st August - 1st October 2010. Each and every customer is provided with a feedback form, although regular customers are asked to complete forms once every three months.

Results are:

Quality of Work
V. Dissatisfied	Dissatisfied	Neutral	Satisfied	V. satisfied
			1	17

Level of Service
V. Dissatisfied	Dissatisfied	Neutral	Satisfied	V. satisfied
			2	17

Value for money
V. Dissatisfied	Dissatisfied	Neutral	Satisfied	V. satisfied
			5	14

Recommend
Yes	No
19

Comments:

* Nothing was too much trouble - excellent service
* Friendly and efficient
* Very friendly and helpful company. Would go back time after time and also recommend.
* Excellent service - do a great job at a fair price
* Professional, courteous, excellent product knowledge
* 100% run business, dealt with them for 17 years.
* Superb service as usual

Whilst we constantly strive to improve our service and keep prices as low as possible without compromising on quality, we are extremely happy with these results and thank those of you who were good enough to return the forms. We are particularly proud that 19/19 of you would recommend us. Again, Thank You.

Product Launch and Open Day

On 30th September we held a product launch and open day. Customers spanning over 20 years were invited to view new products from the Giorgio Range, Steelcase and New Monitor Arm Ranges. A great time was had by all and it was great to catch up withour business friends. We create friendships with all our customers which is why we keep our traditional service rather than change to 'buy online'. We would like to thank everyone who attended for your support.

Steelcase were kind enough to donate an amazing Think Task Chair for our raffle with all proceeds donated to Kent Air Ambulance. The lucky winner was Jake Butcher from Glosrose Mechanical Handling who donated another £50.00 after learning he had won the chair bringing the total to £345.00.

Forward Planning

September was a busy month with schools starting a new term and businesses getting back to routine after staff have returned from holidays. This is a popular month for businesses to plan for restructure or expansion. We have been busy visiting both existing and new customers to discuss their needs and create new office plans. If you are considering doing the same, why not ask us to have an informal meeting with you to talk over any ideas you may have? This service is free of charge and there is no commitment to buy. Often things are left to the last minute and whilst we have large stocks of furniture and can always help at short notice, a little forward planning can make a huge difference. You can incorporate your company branding, make your storage so much more efficient and also take a look at saving floor space for further expansion. We are not here to sell, we are here to help and ensure you are happy.

Our August Newsletter is now available to view online.

Please Click Here to view.